Residents in Dawson Creek, British Columbia, are being encouraged to verify their fares and request receipts after reports of unexpected charges for short taxi rides. A recent complaint about an allegedly unexpectedly high fare for a brief trip with Golden Cabs BC Ltd. has prompted several community members to share similar concerns about how fares are calculated and about vehicle condition.
The reports come as the province implements changes to taxi pricing and technology. Starting in January 2026 the Passenger Transportation Board (PTB) began rolling out new ‘Rate Bands’ that set minimum and maximum fares for taxi trips in affected regions. The PTB has also set new minimum technology standards for taxi meters that take effect on May 1, 2026; as of that date older analogue meters and some early digital-electronic meters will no longer be permitted and licensees must upgrade to meters that meet the Board’s standards.
Aside from price concerns, some passengers and online reviews have reported issues with vehicle cleanliness and safety. For example, consumer reviews describe cabs with cluttered interiors and trunks with empty cans and bottles or dirty spare tires that make luggage storage difficult. Passengers are also being reminded that they may pay by credit card and should not be pressured to use cash — provided the taxi/company accepts card payments — under the Province’s Taxi Bill of Rights guidance.
If a passenger believes they have been overcharged or has a safety concern, they can file a report with Consumer Protection BC. To help make a complaint, riders should note the driver’s name, the taxi license number, and the date and time of the trip. The City of Dawson Creek has also updated its Vehicle for Hire rules to require clearer identification for drivers to help passengers know who is behind the wheel.
