Kingston Police are warning residents about a rise in sophisticated phone scams where fraudsters pretend to be bank investigators or credit union security staff, tricking people into giving up sensitive information and access to their devices.
In a warning issued May 26, 2026, Kingston Police say scammers are using spoofed phone numbers that show up on caller ID as if the call is coming directly from your bank. Once on the line, they claim there is suspicious activity on your account and pressure you into sharing passwords, verification codes, or banking details.
Sometimes the scammers send text messages or emails with malicious links for you to click. In other cases, they convince you to install software that gives them remote access to your phone or computer. With that access, they can watch your banking, steal personal information, and make unauthorized e-transfers, leading to big financial losses.
The problem goes beyond Kingston. The Waterloo Regional Police reported in May 2026 that more than ten victims lost a combined $100,000 in similar scams since April 20. Nationwide, the Canadian Anti-Fraud Centre says Canadians lost over $6 million to bank investigator scams in 2024.
Police say real banks will never ask for remote access to your device or your confidential banking credentials over the phone, by text, or by email. If you get a call like this, hang up and call your bank directly using the number on the back of your card or from their official website. Never give out passwords or verification codes, do not click suspicious links, and do not install software because an unexpected caller tells you to.
Kingston Police encourage residents to follow their Fraud Unit on X at @kpfraudunit for tips on spotting scams and avoiding fraud.
