The Oshawa Generals issued an official apology on February 12, 2026, after sending an email to season-ticket holders that asked fans to shower before games in Oshawa, Ontario. The organization released the statement after the initial hygiene request caused a negative reaction among supporters.
The original memo was sent by Jason Hickman, the Director of Ticket Sales and Service, who cited repeated complaints from other fans about smells in the stands. The email specifically asked fans to shower if they had been to the gym or performed other activities before coming to the arena.
In the follow-up apology, the team admitted the message was a mistake and said it was not their place to overstep. The organization noted that they hope to wash this one off as they prepare for upcoming games at the Tribute Communities Centre.
The initial message also contained standard health tips for people sharing the seating area. These included reminders for fans to use hand-sanitizer stations and cover their mouths when coughing or sneezing.
