Residents of Whitby and the surrounding region can now receive their completed police record checks through secure email. The Durham Regional Police Service announced this new digital delivery option on May 13, 2026, aimed at improving turnaround times for community members needing background clearances for employment, volunteering, or licensing.
While the way results are received has changed, the application process remains the same. Residents must continue to submit their applications online through the official police portal. Once processed, the results will be sent directly to the applicant’s personal email address.
The police service notes that digital delivery may not be available in certain situations. This includes cases where there are errors on the application form, if a business or shared email address is used, or if the specific results contain sensitive information that cannot be released electronically.
Currently, the police department reports that record checks are taking approximately five weeks to process due to high demand. Status updates for pending applications are only provided after 30 days, and officials remind the public that there is no rush service available. The service handles four types of background screenings, including Criminal Record Checks and Vulnerable Sector Checks, which are conducted in accordance with the Police Record Checks Reform Act, 2015.
Fees for these services are set at $58.90 for standard checks and $84.75 for Broad Record Checks. A discounted rate of $21.42 is available for students and volunteers who provide the necessary documentation. According to the Regional Municipality of Durham, this service supports a growing population that currently exceeds 750,000 people.
