The Town of Ajax, Ontario, launched a new online portal called HeyJAX on March 4, 2026, to change how residents report local issues. This website allows people to ask for help with things like property maintenance, noise complaints, and by-law enforcement from any device with internet access.
Residents using the new system can track their requests from start to finish using a specific service number provided after they submit a report. The tool covers 12 different service categories, making it easier for neighbours to resolve common community issues through one central location.
With the launch of this new website, the town has officially retired its previous mobile app, known as AppJAX. Mayor Shaun Collier and the town administration introduced the platform to move away from older mobile applications and provide a simpler way for the community to interact with local government.
The move is part of a plan to modernize town services and make response times more predictable for residents. By using this single digital point of contact, the town expects to improve how it communicates with the public while keeping a clear record of every service request.
