Kingston Transit is asking residents with disabilities to share their experiences and ideas to help make bus travel easier for everyone. The transit agency launched its annual accessibility engagement on September 14, 2026, and is collecting feedback until October 12.
There are two ways to give input. An online survey is available on the Get Involved Kingston platform until October 12. People can also chat with transit staff in person at the INVISTA Centre transit stop on September 21 from 9 to 10:30 a.m.
This yearly consultation is required under the Accessibility for Ontarians with Disabilities Act, which mandates transit systems to check in with the community about accessibility. The feedback helps Kingston Transit decide what improvements to prioritize.
Last year’s engagement involved 107 survey responses and 15 people at an open house. Common concerns included inaccurate trip planning tools, enforcement of priority seating, maintenance at transit stops, and requests for tap-to-pay fare options.
All Kingston Transit buses have low-floor kneeling capability, ramps, automated stop announcements, and courtesy seating areas. For those who cannot use conventional buses, the Kingston Access Bus offers door-to-door service for eligible riders.
Findings from this engagement will inform the city’s 2026-2028 Accessibility Plan. In a previous survey, residents identified transportation as the area with the most room for improvement.
