Residents in Sherwood Park, Alberta, will see a new charge on their utility statements if they choose to receive them through the mail. Starting in April 2026, Strathcona County will introduce a $1.50 fee for every paper bill sent out to encourage more residents to switch to digital billing accounts.
According to Strathcona County Utilities, the cost of printing and mailing bills was previously included in the general utility rates. By separating this cost, the municipality says it can keep overall utility rates lower for all customers by only charging those who use the physical mailing service.
Jason Casault, the Director of Utilities for the county, explained that changing how these costs are collected helps minimize broader rate increases. Residents can avoid the extra monthly charge by signing up for the online billing system, which has been in place for the community since late 2023.
The county is offering help for those who might have trouble accessing digital services. People who do not have home internet or mobile data can apply for an exemption, allowing them to continue receiving paper bills at no additional cost.
